Refunds & Cancellation

1. Order Cancellations

1.1 Cancelling an Order
You may request to cancel your order, but cancellations are only possible within a limited time frame:

• Delivery Orders: Must be cancelled before the restaurant begins preparing your order. Once preparation has started, cancellations are no longer possible.

• Pickup Orders: May be cancelled any time before preparation begins. Once the restaurant starts preparing your food, cancellation is no longer available.

1.2 How to Cancel
To cancel an order, contact us immediately through the Placers website, app, or by submitting your Group Link cancellation request to our agents. If eligible, our agents will process your cancellation.

1.3 Agent Discretion & Fees
All cancellation requests are subject to review by our agents and are not guaranteed. If the order has already been prepared or dispatched, cancellation will be refused, and a full charge may still apply. Placers reserves the right to deny any cancellation request at its sole discretion.

2. Refunds

2.1 When Refunds May Be Considered
Refunds may be issued in the following circumstances, at the discretion of Placers:

• Order Issues: Incorrect, missing, or wrong items.

• Damaged or Unsatisfactory Orders: Orders that arrive significantly damaged, cold, or otherwise unsatisfactory.

• Delivery Issues: If an order arrives extremely late beyond the estimated timeframe and is unsatisfactory.

⚠️ Placers is not responsible for stolen, misplaced, or lost deliveries once an order has been marked as delivered to the provided address.

2.2 How to Request a Refund
To request a refund, please contact us within 24 hours at [Insert Contact Email] or through our website. Include:

• Your name

• Order number

• Description of the issue (photos required for damaged orders)

• Preferred resolution (refund or replacement)

2.3 Refund Processing
If a refund is approved, it will be returned to your original payment method. Refunds typically take 5–10 business days depending on your payment provider.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Orders fully prepared or delivered as requested.

• Customer dissatisfaction due to personal taste preferences.

• Cancellations requested after preparation or dispatch.

• Orders reported as “lost” or “stolen” after confirmed delivery.

4. Delivery & Pickup Issues

4.1 Delivery Delays
Delivery times are estimates and may vary due to traffic, weather, or high demand. Delays alone do not guarantee a refund, but in extreme cases, our agents may offer a partial refund or credit at their discretion.

4.2 Incorrect Deliveries
If you receive the wrong order, notify us immediately. Our agents will review and may arrange a replacement or partial refund.

4.3 Missed Pickup
If you fail to collect your pickup order within the specified timeframe, the restaurant may dispose of the food. In such cases, no refund will be issued.

5. Changes to Orders

Once an order is placed, items, delivery addresses, or pickup details cannot be modified. To make changes, you must request a cancellation (if still eligible) and place a new order.

⚠️ Final Note: All refund and cancellation requests are subject to review and approval by Placers agents and are not guaranteed. Placers reserves the right to decline any request at its sole discretion.